Privacy Policy – 365gam

1. Who We Are and How to Contact Us

365gam ("the Platform", "we", "us", "our") operates the online casino and sports betting website at 365gam.com. 365gam is the data controller in respect of personal data collected through this website and its associated services. If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact us via the live chat facility on the website or by writing to:

Email: [email protected]

This email address is provided for written correspondence only. Please do not send passwords, OTPs, or payment details via email.

2. Information We Collect

365gam collects the following categories of personal data from registered users and website visitors:

• Identity Data: Full name, date of birth, CNIC number, and a copy of your CNIC as submitted for identity verification;
• Contact Data: Pakistani mobile number (used as your account username and for SMS OTP delivery), and email address where provided;
• Account Data: Username, hashed password, account registration date, login history including timestamps and IP addresses, and security settings;
• Transaction Data: Deposit and withdrawal records, payment method references (JazzCash wallet number, Easypaisa account, bank account details, USDT TRC20 wallet address), transaction amounts, and currency;
• Gaming Data: Bet history, game session logs, bonus redemption records, wagering progress, and responsible gaming preferences including any limits or self-exclusion settings you have applied;
• Technical Data: IP address, device type, operating system, browser type, screen resolution, and referral URL collected automatically when you access 365gam.com;
• Communication Data: Records of your interactions with 365gam customer support including live chat transcripts.

3. How We Collect Your Information

365gam collects your personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or completing any form on the Platform;
• Automated collection: Technical data collected automatically via server logs, session management cookies, and analytics tools when you browse or use the Platform;
• Third-party payment processors: Confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 network validators when you initiate or receive a financial transaction on 365gam;
• Game providers: Session and outcome data returned by licensed third-party game providers (including JILI Games, PG Soft, Evolution Gaming, and Pragmatic Play) that power the casino games within the 365gam lobby.

4. How We Use Your Information

365gam uses collected personal data for the following purposes:

• To create and manage your 365gam account and authenticate your identity at login;
• To process deposits and withdrawals via your chosen payment method and maintain accurate financial records;
• To conduct identity and age verification in compliance with our 18+ policy and anti-money-laundering obligations;
• To deliver the gaming services you have requested, including sports betting, live casino, and slot games;
• To apply responsible gaming tools, including deposit limits, session reminders, and self-exclusion instructions, that you have set on your account;
• To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions;
• To communicate with you via SMS regarding account security events such as OTP delivery, password resets, and suspicious login alerts;
• To respond to your customer support queries and resolve disputes;
• To analyse aggregate, anonymised usage patterns for the purpose of improving Platform performance and user experience.

365gam does not use your personal data to build marketing profiles for sale to third parties, nor does it share your data with third-party advertisers.

5. Legal Basis for Processing

365gam processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services described in our Terms & Conditions, including account management, payment processing, and game delivery;
• Legitimate interests: Fraud detection, security monitoring, responsible gaming enforcement, and general Platform improvement where these interests do not override your fundamental rights;
• Legal obligation: Identity verification and record-keeping required to comply with applicable anti-money-laundering and age verification requirements;
• Consent: Where you have provided explicit consent, for example by enabling optional marketing communications or agreeing to the use of non-essential cookies.

6. Sharing Your Information

365gam does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Game and technology providers: Licensed third-party game studios and platform technology providers who require session data to deliver the games and services you use on 365gam. All such providers are contractually bound to process data only as instructed by 365gam and to maintain appropriate security standards;
• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network infrastructure providers, to the extent necessary to process your financial transactions;
• Fraud and security services: Third-party services engaged to detect fraudulent account activity, multi-accounting, and money laundering, operating under strict data processing agreements;
• Legal requirements: Where disclosure is required by a court order, regulatory directive, or applicable law. 365gam will notify you of such requests where legally permitted to do so.

7. Payment Data and Financial Information

365gam does not store full payment credentials on its own servers. JazzCash and Easypaisa wallet numbers and bank account details are stored in a tokenised or reference format sufficient to process recurring transactions and verify ownership during withdrawal requests. Full USDT TRC20 wallet addresses are stored only to the extent required for transaction verification and record-keeping.

All financial transactions on 365gam are conducted over HTTPS-encrypted connections. If you suspect an unauthorised financial transaction on your 365gam account, you must notify us immediately via live chat. 365gam will investigate all reported unauthorised transactions and take appropriate action, which may include account suspension and escalation to payment processor dispute processes.

8. Cookies and Tracking Technologies

365gam uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for session management, login authentication, and security. These cannot be disabled without breaking Platform functionality;
• Functional cookies: Used to remember your preferences, such as language settings, display options, and responsible gaming tool configurations;
• Analytics cookies: Used to collect anonymised data about how users navigate the Platform, for the purpose of identifying performance issues and improving user experience. No individual player is identified in this data.

You can control non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your 365gam account.

9. Data Retention

365gam retains personal data for as long as your account remains active and for a period of five (5) years following account closure, or as required by applicable record-keeping obligations, whichever is longer. Gaming transaction records and identity verification documentation are retained for the minimum period required by applicable anti-money-laundering obligations.

After the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data derived from gaming activity may be retained indefinitely for statistical and analytical purposes.

10. Data Security

365gam implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and the 365gam servers;
• Bcrypt hashing for stored passwords — your password is never stored in plain text;
• SMS OTP two-factor authentication available to all registered users — strongly recommended, particularly for Pakistani players using mobile-first banking methods;
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Regular security reviews of Platform infrastructure and third-party integrations.

No security system is completely impenetrable. In the event of a data breach that materially affects your rights, 365gam will notify affected users as promptly as reasonably practicable.

11. Your Rights

You have the following rights in respect of your personal data held by 365gam:

• Access: You may request a copy of the personal data 365gam holds about you;
• Correction: You may request correction of inaccurate or incomplete personal data;
• Deletion: You may request deletion of your personal data, subject to our legal retention obligations;
• Restriction: You may request that we restrict processing of your data in certain circumstances;
• Objection: You may object to processing based on legitimate interests where your circumstances override those interests;
• Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 365gam via live chat or at the email address listed in Section 1. We will respond within a reasonable timeframe. Identity verification may be required before we can fulfil a data rights request.

12. Children and Minors

365gam operates a strict 18+ policy. We do not knowingly collect or process personal data from persons under 18 years of age. If we discover that an account has been registered by or on behalf of a minor, we will immediately suspend the account, void any transactions, and securely delete the associated data. If you believe a minor has registered an account, please contact us via live chat immediately.

13. Changes to This Policy

365gam reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to registered users via the Platform notification system or via SMS to the registered mobile number. The effective date at the top of this page will be updated accordingly. Continued use of 365gam following notification of a revised Privacy Policy constitutes your acceptance of the revised terms.

14. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way 365gam handles your personal data, please contact our support team via the live chat facility on the website, available 24 hours a day, 7 days a week. You may also write to us at:

Email: [email protected]

Email addresses are for correspondence only. Do not send sensitive personal data, passwords, or OTPs via email.

365gam is committed to resolving all privacy-related concerns promptly and in good faith. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.