365gam Frequently Asked Questions

Visit 365gam.com and click the registration link. You will need a valid Pakistani mobile number, a chosen username, and a password. The entire sign-up process takes under two minutes. Once registered, your account is active immediately and you can make your first deposit via JazzCash, Easypaisa, or any supported bank transfer method.

You must be at least 18 years old to register and use any service on 365gam. This is a strict, non-negotiable requirement. During the KYC verification process — required before your first withdrawal — you will need to submit your CNIC issued by NADRA, which confirms both your identity and your date of birth. Accounts belonging to underage players are permanently suspended.

365gam requires a clear photograph or scan of both sides of your CNIC (Computerised National Identity Card) issued by NADRA. In some cases, a selfie holding your CNIC alongside your face may also be requested. Documents must be valid, legible, and not expired. KYC is required before your first withdrawal and may be requested at any point during your time on the platform.

No. Each individual may hold exactly one account on 365gam. Registering multiple accounts — whether using different mobile numbers, names, or payment methods — is a violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any balances may be forfeited. If you have lost access to your original account, contact support via live chat rather than registering a new one.

Use the "Forgot Password" link on the 365gam login page. An OTP will be sent to your registered Pakistani mobile number. Enter the OTP to verify your identity, then set a new password. If you no longer have access to the registered mobile number, contact 365gam customer support via live chat and the team will assist you with identity-verified account recovery.

Contact the 365gam live chat support team and request permanent account closure. Before closing, ensure any remaining real-money balance has been withdrawn to your registered payment method. If you are closing your account due to gambling-related concerns, our support team can also apply a self-exclusion period instead — which may be a more appropriate first step than permanent closure.

365gam supports JazzCash, Easypaisa, HBL bank transfer, UBL bank transfer, Meezan Bank, Bank Alfalah, and USDT TRC20. All PKR transactions are processed in Pakistani Rupees. USDT TRC20 deposits and withdrawals are converted at the prevailing rate at the time of transaction confirmation. There is no need to use international payment methods or credit cards.

Minimum deposit amounts on 365gam vary by payment method and are displayed in the cashier section when you select your preferred method. As a general guideline, mobile wallet deposits via JazzCash and Easypaisa have a lower entry threshold than bank transfer deposits. All amounts are shown in PKR. Check the cashier for the current minimums before initiating a transaction.

JazzCash and Easypaisa withdrawals on 365gam are typically processed within 1 to 4 hours after approval. Approval requires that your identity verification (KYC) is complete. Requests submitted during off-peak hours may take slightly longer. If your withdrawal has not arrived within 6 hours, contact 365gam support via live chat with your transaction reference number for a status update.

Bank transfer withdrawals to HBL, UBL, Meezan Bank, or Bank Alfalah accounts generally take 1 to 3 business days from the point of approval on 365gam. Processing times depend on the receiving bank's clearing schedule. Ensure your bank account details on file at 365gam match your verified identity — mismatched details can delay processing. For faster payouts, consider switching to JazzCash or Easypaisa.

365gam does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges on their end. USDT TRC20 network gas fees are minimal but apply at the blockchain level and are outside 365gam's control. Always check your payment provider's current fee schedule before transacting.

Yes. 365gam accepts USDT deposits and processes withdrawals on the TRC20 (Tron) network. After depositing, USDT is converted to a PKR equivalent at the rate confirmed at the time of your transaction. To make a USDT deposit, navigate to the cashier, select USDT TRC20, and send to the wallet address provided. Always use the TRC20 network — sending via ERC20 or other networks will result in lost funds.

365gam offers a broad game lobby including JILI slots, PG Soft slots, jackpot titles, live dealer casino games (baccarat, roulette, blackjack, Andar Bahar) powered by Evolution Gaming and Ezugi, table games, fishing games, and a full sportsbook covering cricket betting, PSL markets, football, basketball, tennis, UFC, boxing, and more. The lobby is accessible on both desktop and mobile browsers.

Yes. Cricket betting is one of the most popular features on 365gam for Pakistani players. You can place pre-match and live in-play bets on PSL, Pakistan international T20 and ODI matches, Test series, the IPL, ICC tournaments, and other major cricket competitions. Markets include match winner, top batsman, total runs, innings totals, and more. Odds update in real time during live play.

All slot games in the 365gam lobby are supplied by licensed third-party providers including JILI Games, PG Soft, and Pragmatic Play. Each provider operates independently certified random number generator (RNG) systems, which are audited by independent testing agencies. 365gam does not modify game outcomes. Published RTP (return to player) figures for each title are set by the game provider and cannot be altered by the platform.

Yes. 365gam is fully optimised for mobile browsers on Android and iOS devices. All games — slots, live casino, fishing games, and sports betting — load directly in your mobile browser without requiring a separate app download. Players in Lahore, Karachi, Islamabad, and across Pakistan regularly play on their smartphones using 4G or 5G mobile data connections. A stable data connection is recommended for live dealer games.

365gam features a selection of shooting and fishing arcade games including titles from JILI — a popular provider among Pakistani and South Asian players. These games involve shooting targets to win multiplier-based prizes and offer a more interactive experience than traditional slots. The Star Fishing category on 365gam is specifically dedicated to these titles. They are available on both desktop and mobile without any download required.

365gam offers a welcome bonus for newly registered players. The specific bonus amount, percentage match, and any free spins or free bet component are detailed in the promotions section of your account after registration. Welcome bonuses are subject to wagering requirements, a validity period, and minimum odds conditions where sports bets are involved. Read the full terms attached to the offer before opting in.

A wagering requirement (also called a rollover requirement) means you must bet the bonus amount — or bonus plus deposit — a specified number of times before any winnings derived from that bonus become withdrawable as real money. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total eligible bets before withdrawing bonus winnings. Game contributions to wagering vary — slots typically contribute 100%, while live casino and sports bets may contribute less.

Yes. 365gam runs ongoing promotions for existing players including reload deposit bonuses, cashback offers on net losses, and cricket betting boosts during major tournaments such as the PSL and ICC events. Available promotions are displayed in the promotions section of your account. Eligibility criteria and terms differ between offers, so always review the individual promotion terms before depositing to qualify.

No. Bonus funds on 365gam are held in a separate bonus balance and must complete their associated wagering requirements before the resulting winnings can be moved to your real-money balance and withdrawn. Your real-money balance is always used first in wagers, followed by bonus funds. If you withdraw your real-money balance before completing wagering, any remaining bonus balance and associated winnings will be forfeited.

365gam offers a loyalty programme for regular players. As you wager across slots, live casino, and cricket betting, you accumulate loyalty points that can be converted into bonus credit or used to access higher-tier rewards including faster withdrawal processing, dedicated account managers, and exclusive promotions. Details of the current loyalty tiers and point conversion rates are published in the loyalty section of your 365gam account.

Log in to your 365gam account, navigate to Settings, and select the Responsible Gaming section. From there, choose Deposit Limits and set a daily, weekly, or monthly cap in PKR. Decreases to your limit take effect immediately. Increases require a 24-hour review period to prevent impulsive decisions. If you need help setting limits, contact the 365gam live chat team and they will apply the restriction directly to your account.

Self-exclusion on 365gam blocks your access to the platform for a period you choose: 1 month, 3 months, 6 months, 1 year, or permanently. It activates instantly and cannot be reversed during the exclusion period. You will not receive promotional messages during exclusion. Any withdrawable real-money balance will be returned to your registered payment method. You can apply self-exclusion from Account Settings or by contacting live chat support at any time. For full details, see our Responsible Gaming page.

Yes. 365gam protects all user data using HTTPS encryption on every page, bcrypt hashing for passwords, and strict access controls limiting who within the platform can view personal data. SMS OTP two-factor authentication is available to all registered users and is strongly recommended. 365gam does not sell personal data to third parties. For full details on how your data is collected, used, and protected, read the 365gam Privacy Policy.

If you feel that gambling on 365gam or any other platform is becoming harmful — financially, emotionally, or for your relationships — please act immediately. Log in to your 365gam account and apply a self-exclusion or cooling-off period from the Responsible Gaming section. Alternatively, contact the 365gam live chat team at any time and request an immediate account suspension — no questions asked. Speaking to a trusted family member or friend is also strongly encouraged. Visit our Responsible Gaming page for a full overview of available tools and guidance.